Hands up if you’ve never sent a poorly written email? Hmmm, not sure I believe you. I saw an interesting link whilst reading a post from the Outlook Team blog on Best Practices for Outlook 2007 on the Do’s and Don’ts of writing great messages. Top three in each category for me were:
- Read your message before sending it
- Make the subject descriptive, e.g. Action Required:…
- Organise the content of the message from most important to least important
- Don’t include your manager on every message
- Don’t use ALL CAPS!
- Don’t send a message when you are angry or frustrated
The full article, Outlook Best Practices: Write great email, is definitely worth a read.