Writing a good email

Hands up if you’ve never sent a poorly written email? Hmmm, not sure I believe you. I saw an interesting link whilst reading a post from the Outlook Team blog on Best Practices for Outlook 2007 on the Do’s and Don’ts of writing great messages. Top three in each category for me were:

  • Do:
    • Read your message before sending it
    • Make the subject descriptive, e.g. Action Required:…
    • Organise the content of the message from most important to least important
  • Don’t
    • Don’t include your manager on every message
    • Don’t use ALL CAPS!
    • Don’t send a message when you are angry or frustrated

The full article, Outlook Best Practices: Write great email, is definitely worth a read.

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